1. Scope

The company Driftwood Design GmbH is a limited liability company with its headquarters in IZ-NÖ-Süd, Straße 3, Obj. 35, 2351 Wiener Neudorf, Austria, hereinafter referred to as EPiC Jewelry.
The online shop of the company Driftwood Design GmbH is operated under the domain www.epic-jewelry.com.
The present General Terms and Conditions (GTC) apply exclusively to the legal relationships between customers and Driftwood Design GmbH / EPiC Jewelry, as amended at the time the contract was concluded. Driftwood Design GmbH does not recognize deviating conditions, unless these have been expressly approved in writing by the managing director of Driftwood Design GmbH. By placing an order, you agree to these terms and conditions, which then become part of the individual purchase contract. Changes to our general terms and conditions will be made effective when they are published on the website www.epic-jewelry.com.

2. Conclusion of the contract

Orders from Driftwood Design GmbH / EPiC Jewelry can be placed in German or English. A contract that is binding for Driftwood Design GmbH / EPiC Jewelry is only concluded when Driftwood Design GmbH / EPiC Jewelry has confirmed the order by email. Thus the purchase contract came about.
However, we reserve the right to revoke the acceptance of the purchase contract up to 48 hours after sending the confirmation email. This can e.g. be the case if the ordered goods exceed the normal household quantity or cannot be delivered. The presentation of products in the online shop does not constitute a delivery obligation on the part of Driftwood Design GmbH / EPiC Jewelry, all offers are valid while stocks last. If delivery is not possible, any purchase price paid will be refunded.
If you place an order in our online shop, this represents a binding contract offer to us. After placing your order, we will send you an email confirming the receipt of your order.
Purchase contracts with people who have not yet reached the age of 14 are not legally effective.
If a sales contract is concluded in accordance with the law, the customer is liable for the correct transmission of the data. According to current business practice, Driftwood Design GmbH / EPiC Jewelry assumes that data about other people that you transmit to us (for example, for the delivery of gifts, etc.) is correct and that the other person is transferred from you the transfer of his data for the purpose of fulfilling the contract is informed at the latest when the customer is first contacted (e.g. delivery of the gift).

3. Right of withdrawal

3.1. Right of withdrawal
Right of withdrawal (only applies to consumers): Driftwood Design GmbH / EPiC Jewelry informs you by email about the order, the price including taxes and any delivery costs (including packaging costs). The customer is entitled to withdraw from the contract without giving a reason within 14 days of receiving this information.
The period begins after receipt of this instruction in writing, but not before receipt of the goods. The day on which the deadline is triggered (contract conclusion or receipt by the customer) does not count.
The withdrawal can be requested in writing by e-mail to office@epic-jewelry.com within the withdrawal period.
Further information on the return will be given by email
In the event of a cancellation, goods that have already been received must be returned, Driftwood Design GmbH / EPiC Jewelry will refund the purchase price paid. If the value of the goods is more than 40 euros, the shipping costs will be deducted. In the event of damage to the goods, a corresponding deduction will be made or manipulation expenses will be charged.
3.2. Consequences of cancellation
Return costs will not be reimbursed by Driftwood Design GmbH / EPiC Jewelry. Under no circumstances will Driftwood Design GmbH / EPiC Jewelry accept freight collect packages or packages that require customs duties, import sales tax or other charges. The reimbursement of costs for completely undamaged and unused goods takes place within 30 days. The period begins when we receive the goods. As long as we have not received the goods, we make use of our right of retention.
3.3. Catalog of exceptions to the right of withdrawal
Withdrawal is only excluded if it concerns goods that have been manufactured according to the express specification of the customer.
The consumer must return the goods properly packaged. The customer is liable for lost products due to insufficient packaging or insufficient sealing of the packaging. Registered or insured shipping is always recommended, as the customer is liable in the event that the shipment is lost by the transport service provider. If the customer is an entrepreneur in accordance with § 1 UGB, a revocation is completely excluded.

4. Delivery

Driftwood Design GmbH / EPiC Jewelry guarantees that the goods ordered are ready for dispatch within 5 working days, except for goods that have been made to the express specification of the customer or other information about delivery times can be seen on the homepage.
The delivery takes place by post or DPD within the respective parcel delivery time. Delays in delivery due to force majeure (including strikes, war, natural disasters, export and import bans or other official restrictions) extend the delivery period accordingly. The place of performance is the seat of Driftwood Design GmbH / EPiC Jewelry.

5. Prices

All prices include VAT. in the legally stipulated amount (currently Austria: 20%), the price is in EURO.
Price changes or price corrections due to errors (e.g. typographical errors) are reserved. A VAT-exempt delivery is only possible after a prior written agreement. The purchase price is due for payment upon confirmation of the order by Driftwood Design GmbH / EPiC Jewelry.
The order will only be executed after Driftwood Design GmbH / EPiC Jewelry has received the purchase price. A delivery by cash on delivery requires a separate agreement.
In the event of default in payment, default interest will be charged at 5% above the base rate p.a. announced by the Austrian National Bank. The customer must also pay the entire reminder and collection costs.
On our website, all prices are shown in euros, including sales tax for the country concerned. These prices are valid plus any shipping costs at the time of the order. If export or import taxes are due in the course of shipping, these are the responsibility of the customer.
For deliveries to countries outside the EU, the import sales tax must be paid additionally by the recipient upon delivery

6. Payment terms

You can choose between different methods to pay for your order:
- Credit card (Visa, Mastercard, American Express)
Please enter your credit card details in the order form. Our system guarantees 100% secure data transmission: any credit card or account details are transmitted at any time using SSL encryption. This hides all your details from unauthorized persons, so that misuse of your personal data or credit card data can be excluded. You can find more detailed information about SSL on Wikipedia
- PayPal
PayPal is the payment method that was specially developed for payments in online shops. It's easy, quick, and secure. For this you have to register your account once under www.paypal.com create, which works like an online account. You can then shop safely and easily in most online shops without having to enter your credit card or bank details every time.
- Instant Banking
SOFORT-Überweisung is a quick and easy way to transfer money from your account. This option is suitable for anyone who has online access to their bank account. The option takes you directly to your bank's website and you can make the transfer directly online.
- Purchase on account (Klarna)
Purchase on account is processed entirely via the Klarna payment service. All information here: https://www.klarna.com/at/agb/
In the event of a refund by the seller, the corresponding amount will be credited to the payment method used for the purchase. 

7. Delivery / shipping costs

We basically deliver to all countries worldwide. The delivery will be made to the delivery address you provided - unless otherwise agreed. All information on availability, shipping time or delivery are only guidelines and do not represent binding or guaranteed delivery dates. If the goods ordered are not available, we reserve the right to withdraw from the contract and not deliver them. In this case you will be informed immediately. Driftwood Design GmbH / EPiC Jewelry reserves the right to charge additional shipping costs, for example in the event of unsuccessful delivery or refused acceptance
Driftwood Design GmbH / EPiC Jewelry will not reimburse the return costs.

8. Retention of title

The delivered goods remain the property of Driftwood Design GmbH / EPiC Jewelry until the invoice has been paid in full, including ancillary expenses. Offsetting with the customer's claims against invoices and claims from Driftwood Design GmbH / EPiC Jewelry is only permitted if the claim against epic TM has been legally established or recognized by Driftwood Design GmbH / EPiC Jewelry and in the event of bankruptcy by Driftwood Design GmbH / EPiC Jewelry.

9. Copywright

All elements (images, texts and other) of the website www.epic-jewelry.com, as well as the associated social media pages are the intellectual property of Driftwood Design GmbH / EPiC Jewelry. Links to this homepage are welcome. The copying or reproduction of parts of this page for other purposes (e.g. copying product texts, using text passages from frequently asked questions, etc.) is prohibited under all circumstances, unless Driftwood Design GmbH / EPiC Jewelry has given prior written consent.

10. Guarantee

The statutory warranty provisions apply. Defects are to be reported immediately. Driftwood Design GmbH / EPiC Jewelry is entitled to improve or replace the defective goods within a reasonable period of at least 4 weeks after the defective goods have been sent. A conversion is only permitted if Driftwood Design GmbH / EPiC Jewelry does not fulfill this obligation.
Damage caused by normal, intended use or normal wear and tear are not covered by the warranty obligation.
The goods delivered by Driftwood Design GmbH / EPiC Jewelry are pieces of jewelry that are not intended for use by children. The warranty obligation of Driftwood Design GmbH / EPiC Jewelry relates exclusively to material and functional defects, but not to complaints that can be traced back to subjective questions of taste and / or assessments.
For this reason, the value of the goods cannot be determined on the basis of the value of the material, accordingly a contestation of the contract due to a shortening of more than half of the true value is excluded.
Regulations on exchanges and returns can be found in the section "Shipping / Returns / Exchange.

11. Liability

Driftwood Design GmbH / EPiC Jewelry is only liable for property damage and financial loss if Driftwood Design GmbH / EPiC Jewelry is responsible for intent or gross negligence. Any liability of Driftwood Design GmbH / EPiC Jewelry is also limited to 10 times the value of the goods delivered.

12. Correctness and completeness of the data

The customer is obliged to disclose his address and personal data exactly and to notify changes immediately, otherwise he has to reimburse the expenses and costs that may be necessary for Driftwood Design GmbH / EPiC Jewelry. By placing the order, the customer declares that he has sufficient financial means to pay the invoice price.

13. Data processing

For information on the storage of personal data, see data protection.
Updated on 07/10/2020.